DKV MEDICAL INSURANCE - How to arrange Authorisations for specialised Treatments.

DKV Seguros AUTHORISATIONS

Quite easy to do by email - If you are using a DKV network Doctor and the doctor tells you that a treatment needs a DKV approval, then you need to follow these easy steps to get an Authorisation.

When communicating with an insurance company, it is always best to use the email address that you used to set the policy up with. If you are using a different email than before asking the insurer to arrange anything, it is best to go to your client area and change the email contact info.

1. Email - autorizaciones@dkvseguros.es

2. Enter email subject line - Full name of who is being treated & the policy number

3. You can write in English

4. Enter in the email the date,where and the location the treatment has been booked.

5. Enter the doctor's name.

6. Attach the doctor's medical report.

7. Attach the doctor's treatment prescription ticket.(Take this to the appointment)

WHEN YOU HAVE SENT THE EMAIL

You will receive an AUTOMATED EMAIL REPLY from DKV, which will have a Unique Reference CRM code. Which you can use to follow up or chase the authorisation.

DKV occasionally ask for more information from the doctor, and if they do need more details, then they will send you a form for the doctor to fill in and return.

IF this happens, take it or email it to the clinic/hospital reception, who will arrange for its completion.

When you receive any communication or the authorisation from DKV, you will need to use your NiE number or passport to open it. IF you have changed your passport, you may have to look up your old passport number to open the document.

For Tailor Made Healthcare customers, we suggest that our clients copy us in on the authorisation request. By sending us a CC of the email, we can check it to make sure all is correct, and we can also follow up or chase it if it is delayed.

NOTE: Authorisation departments do not work weekends. On a weekend, in an emergency, the doctors will arrange for the hospital or clinic to apply for an authorisation using a special line of communication for urgent care situations.

Anyone reading this who needs any help or guidance with using a DKV Policy or product can contact us with their questions. enquiries@tailormadehealthcarespain.org